Courtesy translation. Only the German version is legally binding.
raantec GmbH
Nienkamp 21
33829 Borgholzhausen
Germany
Phone: +49 (0)5425 95 40 0
Email: info@raantec.de
Niklas Baer, Max-Leroy Schäper
Commercial register: Amtsgericht Gütersloh (Local Court), HRB 7208
DE 207 189 875
351/5762/1039
Niklas Baer, Max-Leroy Schäper (address as above)
The European Commission provides a platform for online dispute resolution (ODR): ec.europa.eu/consumers/odr. We are not obliged to take part in dispute resolution proceedings before a consumer arbitration board and are generally not willing to do so.
Courtesy translation of the German original. In case of doubt, only the German version is legally binding.
Your contractual and contact partner is
raantec GmbH (hereinafter "raantec")
Nienkamp 21
33829 Borgholzhausen
GERMANY
Phone: 05425 – 95400
Fax: 05425 – 954060
Email: info@raantec.de
represented by the managing director Niklas Baer
1.1 Sales, deliveries and services by raantec to the customer are made exclusively in accordance with these General Terms and Conditions (hereinafter "GTC"). At the latest upon acceptance of the goods/services, the customer declares its agreement with these GTC.
1.2 The subject matter of these GTC is the sale (including sale by instalments – if raantec permits an instalment purchase) of any goods distributed by raantec, in particular hardware together with all accessories as well as all standard software including operating systems.
2.1 Offers made by raantec are always subject to change and non-binding.
2.2 The customer's order constitutes a non-binding offer to conclude a contract, by which the customer is bound for a period of 14 days from receipt of the order by raantec.
2.3 The contract is only concluded by written/telex order confirmation from raantec, e.g. by email or fax.
3.1 The content and scope of the service owed by raantec result exclusively from the written/telex order confirmation. In particular, illustrations, descriptions and advertising statements such as quality, performance and condition specifications on the website are to be regarded as approximate only. Under no circumstances do such illustrations, specifications and advertising statements constitute warranties of characteristics, unless they are expressly designated as such in writing by raantec in the order confirmation.
3.2 raantec reserves the right to make minor deviations from product specifications as well as improvements and extensions, insofar as these are not unreasonable for the customer.
4.1 Product prices are exclusive of value added tax, ex warehouse Borgholzhausen. Not included in the price are the costs of packaging and shipping, in particular postage, freight and delivery charges, or other ancillary services such as training, installation or maintenance. The customer will find packaging and shipping prices in the separate packaging and shipping price list. raantec is entitled, but not obliged, to take out transport insurance at the customer's request and expense.
5.1 Payments are due without deduction no later than 14 days from the invoice date. Payments to raantec are deemed made only when raantec has the amount at its disposal.
5.2 If the customer is in default of payment, raantec is entitled to demand interest of 4.5% p.a. above the respective base interest rate pursuant to the Discount Rate Transition Act (Diskontsatz-Überleitungsgesetz) from the onset of default. raantec reserves the right to prove higher damages caused by default. The customer is entitled to prove lower damages caused by default to raantec.
5.3 Bills of exchange and cheques are accepted only on account of performance and free of costs and expenses for raantec.
5.4 The buyer may set off against purchase price claims only with counterclaims that have been acknowledged by raantec or finally established by a court. The customer may assert a right of retention only if its counterclaim is based on the same contract and is undisputed and finally established. In the case of ongoing business relationships, each order is deemed a separate contractual relationship.
5.5 All claims of raantec, including those for which bills of exchange and cheques have been accepted or instalment payments have been agreed, become immediately due in full if the customer falls into default with a due payment or if raantec becomes aware, after conclusion of the contract, of a material deterioration in the customer's financial circumstances. raantec is then entitled to make outstanding deliveries or services only against advance payment or against the provision of security. If the advance payments or security are not provided even after a reasonable grace period has expired, raantec may withdraw from individual or all affected contracts in whole or in part. raantec remains free to assert further claims.
6.1 Delivery dates or periods, which may be agreed as binding or non-binding, require written form and are contained in the order confirmation. Even binding periods are, unless otherwise agreed, to be understood by the customer as approximate times and begin on the date of the order confirmation.
6.2 After binding delivery or performance periods/dates have expired, the customer must set raantec a reasonable grace period in writing/by telex, with the declaration that it will refuse to accept performance after this period has expired. Claims for damages are excluded, unless Section 12 provides otherwise.
6.3 Binding delivery/performance periods and dates are extended appropriately for raantec in the event of force majeure (e.g. natural disasters, illness) and other obstacles for which raantec is not responsible, such as lockouts, strikes or operational disruptions at raantec's own premises as well as at suppliers' or manufacturers' premises. This also applies if such obstacles arise only when raantec is already in default.
6.4 raantec is not liable to the customer if delivery to raantec is delayed or does not take place because a carefully selected supplier or manufacturer is responsible for this circumstance.
6.5 raantec is entitled to make partial deliveries at any time, unless the partial delivery cannot be put to sensible economic use by the buyer or is unreasonable. Permissible partial deliveries are deemed independent services, in particular for payment/warranty obligations and the passing of risk.
7.1 Risk passes to the buyer as soon as the consignment has been handed over to the person carrying out the transport or has left the Borgholzhausen warehouse, or that of a person commissioned by raantec, for the purpose of shipment.
7.2 If shipment is delayed at the customer's request, risk passes to the customer upon raantec's notification that the goods are ready for dispatch.
8.1 Until the ordered delivery has been paid in full, raantec retains title to all items delivered under this contract (reserved goods). Before title passes, the buyer undertakes to dispose of the reserved goods only with the prior consent of raantec.
8.2 In the event of seizure or other interference by third parties, the customer must point out the ownership situation to the third party and notify raantec in writing without delay. The customer must bear the costs of defensive measures that arise for raantec or otherwise in connection with such an interference.
8.3 The assertion of retention of title as well as the seizure of the goods by raantec shall not be deemed a withdrawal from the contract.
8.4 Any processing or transformation of the reserved goods by the customer is always carried out for raantec. If the purchased item is processed with other items not owned by raantec, raantec acquires co-ownership of the new item in the proportion of the value of the purchased item to the other processed goods at the time of processing.
8.5 If the reserved goods are commingled with other items not owned by raantec, raantec acquires co-ownership of the new item in the proportion of the value of the purchased item to the other commingled item at the time of commingling. If the buyer's item, initially not owned by raantec, is to be regarded as the main item, the customer shall transfer proportionate co-ownership to raantec.
8.6 raantec undertakes to release the security due to it at the customer's request insofar as the value of the security exceeds the claims to be secured by more than 15%.
9.1 The customer shall inspect the delivered goods for transport damage or quantity discrepancies immediately upon receipt. Obvious defects must be notified to raantec in writing/by telex without delay, but at the latest within 14 days after delivery.
9.2 The warranty period for non-obvious defects is 24 months under § 438 BGB (German Civil Code) from delivery of the goods. If the goods are used in multi-shift operation, the period is reduced by 12 months.
9.3 The customer's warranty claims – even in the case of the absence of a warranted characteristic – are initially limited to rectification or replacement delivery at the expense and at the option of raantec.
9.4 In the event of a notice of defect, raantec requires, at its expense and at its option, that
a) the customer keeps the defective product or the defective delivery available and enables raantec to inspect the goods and to carry out rectification or replacement delivery during normal business hours.
b) the defective product is brought to raantec for inspection and remedy of the defect; in this case the customer is obliged to send or deliver the defective goods, together with a precise description of the defect stating the article, model or serial number and a copy of the delivery note, to raantec's business address stated above.
9.5 In the case of clause 9.4 b), the customer is obliged, at raantec's request, to insure the defective goods for transport at raantec's expense.
9.6 If rectification or replacement delivery finally fails within a period reasonable for the customer, the customer has the right to demand, at its option, a reduction of the purchase price (price reduction) or rescission of the contract.
9.7 The right to warranty lapses if
a) original technical identification marks are altered or removed,
b) the contractual goods are stored, installed or used improperly by the customer or by third parties,
c) the customer or third parties carry out repairs or product modifications on their own, in particular open devices, replace parts or use consumables that do not correspond to the original specification.
If, in the cases mentioned under b) and c), the customer proves that the circumstances referred to there were not the cause of the defect, the warranty claim remains in place.
9.8 Insignificant deviations in colour, dimensions and/or other quality or performance characteristics, as well as normal wear and tear of the goods, do not give rise to warranty rights.
9.9 If a review of the notice of defect shows that there is no warranty case, the customer may be charged for inspection and repair services as well as any travel costs incurred, at raantec's applicable rate for individual orders.
Replaced parts/products revert to the ownership of raantec.
For third-party software which is supplied by raantec but not produced by it, the licence terms and warranties of the respective software producer enclosed with this third-party software apply, which the customer accepts upon taking the software into use.
12.1 Unless the following clauses provide otherwise, raantec is liable for damage suffered by the customer only, but then always, to the extent that it was caused by raantec or its vicarious agents intentionally or through gross negligence. This limitation of liability applies to all claims for damages, regardless of the legal basis, in particular also to liability under contract, for tort, for positive breach of contract and for fault in contract negotiations.
12.2 raantec is liable without limitation for personal injury and for liability under product liability law. The limitation of liability under clause 12.1 further does not apply to damage arising from the absence of expressly warranted characteristics, provided that the warranty was specifically intended to protect the customer against the damage that has occurred.
12.3 For the breach of essential contractual obligations (cardinal obligations), raantec is also liable for slight negligence, but only up to the amount of the damage that is typical for the contract and reasonably foreseeable.
12.4 In the event of loss of data or programs, raantec is liable only to the extent of the damage that would not have been avoidable by appropriate precautionary measures on the part of the buyer, in particular by making daily backup copies of all data and programs.
The customer undertakes to back up data and programs at regular intervals, but at least once a day, so that they can be restored with reasonable effort in the event of loss.
14.1 The customer undertakes to keep secret, without time limit, all information that has become known to it in the course of the business relationship and that is designated as confidential or is recognisable as a business or trade secret of raantec due to other circumstances, and – unless this is necessary to fulfil the purpose of the contract – neither to record it nor to pass it on to third parties or to exploit it in any way.
14.2 raantec reserves the right, in compliance with the provisions of the Federal Data Protection Act, to use data obtained from the customer for internal marketing purposes. With the customer's consent, the data may in particular also be used to send advertising to the customer by email, fax or post. Even after giving consent, the customer is entitled to object to such use at any time by written/telex notice to raantec.
15.1 Deviations, amendments and additions to the contract and the GTC always require written form. This also applies to this written-form requirement.
15.2 The assignment by the customer of any claims arising from the contractual relationship, in particular warranty and guarantee claims, requires the prior written approval of raantec.
15.3 This contract is governed exclusively by German law.
15.4 Should one or more provisions of this contract be invalid, the validity of all other provisions remains unaffected.
Borgholzhausen, 1 April 2026
Niklas Baer
(Managing director with sole power of representation)